What Our Clients Say

“Thank you for your very prompt response, Joseph. For the record, I honestly don’t expect you to respond to an email on Sunday. I come in on weekends
because it’s quiet and there are no distractions so I can get a lot done! I appreciate your outstanding customer service!”

- Kerri Post, Visit Tallahassee

“We worked with Downs & St. Germain Research to refresh our brand. They were terrific in working with our staff and our agency. Absolutely topflight moderators who offer significant tactical and strategic value in discussions with our staff and our AOR. Their skills in teasing out emotional reactions to branding assets is second to none. They developed a (qualitative & quantitative) research plan that helped us identify a unique emotional branding concept, and they were instrumental in shaping our branding assets. They are seasoned professionals in presenting findings to staff, the agency, our stakeholders, our commissioners, and the media.”

- Virginia Haley, Visit Sarasota

“I am thankful for the hard work of Miles Partnership, the marketing firm we tasked with rebranding Louisiana, and their market research partner, Downs & St. Germain Research. They approached the task of creating a new brand like a business, driving the entire campaign and leading every strategic decision. “Louisiana: Feed Your Soul” will be a highly effective call to action, because it appeals to both locals and visitors alike.”

- Lt. Governor Nungesser, Louisiana

“We think Downs & St. Germain Research is the best research firm not only in Florida, but in the US. High quality work, easy-to-read reports, excellent communication skills, understand how to interact with our board, staff, and the public. We highly recommend Downs & St. Germain Research.”

-Mark Jackson, Visit Central Florida

“So thankful for the unwavering integrity and honesty Downs & St. Germain Research has provided our county as it has helped to shape our future. They provide insightful data to help us achieve greater success.”

- Loretta Shaffer, Marion County

“Downs & St. Germain Research is a highly regarded member of our team. We have complete confidence in their work. They work well with our staff and committees and board. They are always willing to go the extra mile and willing to provide work outside our contract at no additional cost. They are accessible and responsive and visit whenever we request.”

- Jay Tusa, Visit South Walton

“Downs & St. Germain Research is our number one choice nationally for conducting branding focus groups. We have used them exclusively for our local and state DMO clients. Their understanding of marketing and how research results are used as input for marketing strategy leads to actionable research. Both Joseph and Phillip are terrific moderators and know how to tease out strategic value from participants. More importantly, both partners are tremendous assets in final presentations. Over the years, we have worked with many different research suppliers. We always recommend Downs & St. Germain Research to our clients.”

- Neal Alfano, Vice President, Creative Director, Miles Partnership